Red Roof Inn, not the job it was made out to be

Before you read this entry I am stating now that anything wrote here is fact. Anything I state here has been recorded in one way or another and is not just said due to what happened. I normally don’t write things when angry which is why I didn’t write this on Saturday. However I’m still royally pissed off so it still may not be pretty.

I want to say now to those I did have respect for at Red Roof I’m sorry for what you’re about to read if you read this.

Are you looking for a job you can do from home? Have you maybe heard that working for Red Roof Inn could be the place for you? Well, let me tell you a few things that you don’t find out until after the gloves are off and training is over!

Most important work for them is more important than the health and well-being of their employees. I was told this quite clearly by a staff member several times in one conversation to make sure I heard it correctly. If you need to take off because you are extremely sick…forget it if there isn’t what they call *time in the bucket* either for VTO, voluntary time off or PTo, paid time off. You won’t get it. Hell or their may be time in the bucket but you can’t have it for whatever work reason they come up with. You are forced then to take a UA and that stands for an unexcused absence. 3 of those equals bye bye, you’re gone!

So, during training we were told that things are handled on a case by case basis. That’s cool, that makes sense. You could have ones take off just because they just don’t feel like working, but then, you may have ones like these.

1. an at home agent that has no heat in the middle of winter and the agent could be at risk of getting frost bite if they stay in the house. Red Roof doesn’t care they are not giving VTO for whatever work reason. You must work or take a UA.
2. An at home agent lets their supervisor know they are extremely ill and at risk of passing out and it would not be good for callers or business to work that night…..oops, sorry, you must work because Red Roof is not allowing VTO’s that night. UA again.
3. One you absolutely have no control over and once again have informed your supervisor about. The at home agent is extremely sick and the calls will definitely be crappy tonight for making reservations, but still willing to try since…yep, same song and dance! Unfortunately things get worse and the agent ends up in the hospital severely dehydrated and a fever of 101.8.Once again forced to take a UA because of work related reasons they refuse to give a VTO in this case. Sadly it’s the third!

Now, it is this third one that really gets me pissed off. Red Roof expects their agents to work knowing how sick they are while claiming they aren’t heartless. After hearing the agent is in the hospital and could have passed out and worse went into a coma or died during the shift they would have been forced to work and *no one* would have known until it was too late. Then what would have Red Roof done? Tell the family….oh I’m sorry, but calls were backed up and we couldn’t do this or that and our hands were tied?”

This company claims that can’t get enough workers, it’s hard getting overnight people to work and they are *so* backed up with calls, but instead of working with the agent they let them go. What sense does that make?

And forget about asking for them to rethink/appeal or whatever their decision. They don’t even bother answering. Just state the same thing. We were backed up and couldn’t do XYZ. You should have managed your time better to plan for illness and such. I mean, seriously, who the hell can plan for going into the emergency room due to having the bad version of the flu? Who can plan the weather and sitting in a freezing cold house with no heat. If someone can, please let me know!

Anyways, moving right along.

If you think working from home is great give this a thought as well. Unlike the agents in house you don’t have co-workers to talk to or vent at or get things off your chest without being spied on. In house, meaning at the Red Roof Inn call center they can at least see who may be coming and shut up or go talk in more unpopulated areas. They have a chance to get to know each other during their breaks if they show choose. They have food parties and on and on!

What do at home agents have? Skype and that’s only if they accidentally get to know each other and calls are super super slow.

however, there’s software on your computer that allows any Red Roof higher agent see what’s going on on your computer. They say this is only when you’re on a call, but several times this fact has been disproven. So if you decide to work for Red Roof and get to know other workers on your shift, really get to know them out of work as well and start sending text messages or talk in code. However, I’d still be very careful whom you choose to be close friends with.

One of the biggest things that made me loose respect for Red Roof is when I told something confidential to one of my higher agents and it made it’s way to others that never ever should have been given that information. They told this information to people that were the problem and lost respect points in my eyes. So when they tell you that you can tell them something and it stays…take it with a grain of salt! I had great respect and even liked the person up to that point.

Thinking of working third shift?

Now here’s a big one to consider as well. The third shift workers get the short end of the stick. Due to the mistake of some higher up that whole shift lost their VTO, no warning what so ever, just poof gone! So there could be times you’ll sit there for a long time without a call when call times are slow, like after Christmas until around March. But keep in mind, that even if it comes back there’s no certainty you can get it if they don’t want to give it out or others stole all the time.

You may be wondering why I mention VTO more than PTo. Well, simple, PTO is hard to get. First, you don’t get it until 6 months *after* you work for them and then after that you really do want to only use it when you need to. But it works the same way. If you want to use PTO and there’s no time….sorry, you’re screwed.

Love perverted callers?

Hope so because you definitely get your share of them during third shift and you’re not allowed to hang up on them. You have to waist more time getting them over to a supervisor…if they stay on the phone that long. And get this, that perverted call, just counted against your conversion score! You didn’t get that nasty pervert to make a reservation. Like I’m sorry but unless I’m working for a 900 number, the money Red Roof paid wasn’t worth putting up with calls like those.

Now lets talk about that conversion score.

You know during training and during the hiring process it was *stressed* by different people that *quality* was more important than *quanity* Yes, our job is to make reservations, but no one would *push* you to make a certain number.

aaaaaaaaaaaa! stop, hold the phone!

They do push and push hard, some more than others. Making a certain percentage is very important. Some demand you make more than the center or more than the team. If you have a percentage lower than say 20, that’s just not ok. Bad days are just not allowed depending on whom you ask!

One last thing I will say before closing this out and moving on. I just had to get this all out of my system before I could let it go completely. The ohs of writing!

Red Roof will tell you all day until they are blue in the face that they are a family and treat their employees as such, but I’m sorry even if I don’t count all I saw after training, their actions this weekend makes it a family I seriously don’t wish to be a part of after all. I was hoping they’d have a heart and work with me like they did in the beginning when I was pregnant with Jaydon, but I guess that was just a one off deal. Even though they claimed in a recording that they looked at things on a case by case basis and speak with the agent, they don’t. It’s all smoke and mirrors. Except for maybe if you’re one of their favorites and you can do no wrong in their eyes. Even dysfunctional families listen to each other and don’t always make feel like crap. i wish I could say the same for my time at Red Roof Inn or hell be one of those lucky ones that could do no wrong and the job is absolutely wonderful!.

Sorry for the long rant post. Have a good night and thanks for reading!

Check out time for baby J?

Me: Good evening and thanks for calling Red Roof Inn Springfield, how may I help you?

Baby j; Mommy, mommy, mommy, let me out of here!!! The room is too small, I need bigger space! Whats do I has to do to gets more room?

Me: I’m sorry to hear you’re unhappy with your room little guy, but I see here that we won’t have anything for you until August 29, 2016 which is 6 weeks from now.

Baby J; but but buts, I wants out now now now now! Lets me outs of here! *jab jab, stretch, kicks* I’s not happy! Me demands you lets me out!

hahaha, welcome to the latest update of the little hellion and mommy, smiles. For those that missed the last update we are currently in Springfield Ohio for job training for Red Roof Inn the hotel. I will be at the end of it all able to join the land of reservation agents for this hotel, yay! Whew, let me tell you it is lots to learn, but I am enjoying it.

week 1
Our training class is pretty small with just 5 of us. It’s an *interesting* group for sure, smiles. Our Red Roof Inn trainers are freakin awesome and make the class amusing at times!

So, I finally discovered how to get Jaydon to be still. lol, too bad it doesn’t last long, only about 5 minutes, hahahaha. We discovered that the little guy *loves* it when we go swimming. So much so that I have to watch out for my own safety. He gets so excited and pushes around in there that he can make me crash into the wall or steps or hahah daddy if I’m not paying attention!

What the hell was in that meal?
Thursday night of the first week I had meatloaf and mashed potatoes and lets just say baby J went *nuts*

baby J: jab jab jab, stretch stretch stretch poke poke poke
me: ow ow ow ow ow! Oh dear this isn’t good.

I just figured the little guy was in a mood to seriously idk my butt and ignored it until Saturday night.

baby J: Hellos out there! *punch punch punch, jab jab jab* lets me out of here!
Me: oh hell, I think I better go to the hospital because things just aren’t right.

Hello Springfield Ohio’s birthing staff, nice to meet you sooner than I wanted!

Yep, you read that right. I had to go to the hospital due to all the pain that Jaydon was causing. Turns out that those lovely braxton hicks turned into contractions that were 3 minutes apart!

Me: Holy hell! No no no no no, baby J you can not come out right now!
Baby J: I’s wants out! *push push push* looks at me! Mommy mommy mommy, lets me come out!
Nurses: Wow, what a strong active little boy. You’re going to have fun with him. Good luck!
Me: hahahaha, I’ll need it.

It took 2 breathine shots to finally get the contractions to stop, but little J made sure I knew he wasn’t happy with the fact that I stopped him from coming out. They saw in the ultrasound that he stretched *completely* out with the biggest smile on his face and waved at the camera like he didn’t have a care in the world that he was currently beating up his mother, lol.

week 2
Baby J: *knock knock knock* I’s still here’s mommy! I wants out of here’s still. I has no room! *push push push, kick kick kick* Lets me out out out! Don’t you wants to hold me’s mommy? I wants to meets people!
me: no no no J you still have 6 weeks to go. You must stay in there! Ow ow ow! Someone send me a baby tranqulizer!

It’s a very good thing that we record the training classes because it’s super hard to concentrate on what’s going on when there is a kid trying to become a Red Roof Inn baby! Jaydon is bound and determine that he wants to be born in Springfield. He’s definitely heard that his mommy and daddy will be moving here, but what he fails to realize that that won’t happen until early next year!

Baby J: no no no, I doesn’t wants to waits! Out out out! *stretch stretch stretch, jab jab jab, kick kick kick* Stops ignoring me mommy and lets me out! Someone tells her to lets me out!

What will week 3 of training bring? Hopefully *not* the little honeydew hellion!

The road to Red Roof Inn

Ha, as I’ve already heard from one person, “I didn’t know you were looking for a job.” Well, I don’t know what to tell you since it’s ben posted pretty often since March, smiles. But of course since the other big thing going on is the baby it’s not hard to over look the non-baby messages, smiles.

Thanks to a friend of mine named Wes telling me about his work at home job I started the process of applying for the same job. Let me say it seemed like a long process and thank goodness I had baby J to keep me preoccupied, lol.

So to work for Red Roof Inn you first have to go through your blind related service. Here it’s Opportunities for Ohioans with Disabilities. From what I understand it’s pretty much just like or what BSVI use to be. All confusing if you ask me, lol.

So anyways, once you get in touch with your worker or sign up you let them know that you are interested in working for Red Roof Inn through Goodwill Easter Seals. If you’re lucky you have an awesome worker and the beginning process moves along pretty smoothly.

If not, well, then you probably end up with a worker who pretty much does nothing and you have to chase down to get answers like these:

I haven’t heard anything yet. just be patient.
Hurry and get this paperwork done so that we can hopefully fast track your application because training starts in April.
Oh, because you haven’t worked before they may be more interested in having you work somewhere else for a little while to get experience.

Or even better your worker may forget to let the job location know that your biggest concern is you being pregnant and you want to know if it would work against me for training and such and would be better to wait.

Moving right along. The next step is getting a Goodwill worker who works with you by preparing you for the screening interviews, finding out what you would need to work for Red Roof from home and just pretty much get a feel for who you are.

I just have to say that my person through Goodwill is just awesome! She’s kept in touch every step of the way since we met near the end of May. She’s been very reassuring when it came to me being pregnant and worked really hard to find out when training would be so that I could actually attend if all went well.

After you meet your Goodwill worker comes the first screening call and it’s done through Goodwill with a person named Bev and probably Jenny. During this call they find out things like what screen reader you use or large print software, go over a few of the scripts that would end up being your friend, tell you about the shifts that are open and things like that.They do ask a few questions relating to your work experience and what would you do in this situation type questions.

If all goes well during that call, you move right along to the Red Roof Inn interview. Now this can be done in 2 parts, the phone interview and then the face to face. If you get to the face to face there is also a typing test involved and you get to sit in and listen to some calls and a few other things.

Now I didn’t get to the face to face portion, yay! I had the phone interview yesterday morning and that’s where my road to working ends!

I was so so so nervous when it was time for my call because I have never worked before and this would be my first. I’ve wanted it since March when I first heard about it and with being pregnant and now near the end I was afraid it would stop me. But I shouldn’t have feared and listened to my bf and my Goodwill worker that was pretty sure I’d definitely get hired! smiles.

I HAVE A JOB!

What I will be doing is all the reservation type stuff and it’s a work at home job which is great! I’ll only take the short time off during the week I’ll be in the hospital evicting baby J, smiles. Since I like never sleep and I’m a night owl I’m going to be going for the third shift which is like the 11PM to 7AM shift.

Starting July 5, 2016 I will be going into training for one month with Red Roof Inn and I can’t wait! So once again it’s training time coming up for the blog along with baby entries hahah. So don’t miss the non-baby stuff, smiles.