Time Warner ignores blind customers

Here is something I feel that all blind individuals should be aware of if you are either with Time Warner Cable or thinking of switching to them.

Now TWC has an app that is pretty much accessible except for one part and that would be the guide! Since September 23, 2015 this feature has stopped working.

Now my boyfriend and I are both blind and first contacted TWC about this problem then and they said they would look into it. We even provided them with an audio file of what the issue was so they could see it.

Guess what happened?

Absolutely nothing that’s what! It’s now May 9, 2016 and we are still fighting with this same problem. Every update that TWC releases I go in and check to see if maybe they fixed the guide with no luck.

Every time this situation is brought to their attention they want to know what errors come up and what we were doing when the error occurred.

How many times must we try nd explain that it’s not an error that it is a feature that speech does not read any longer.

On a recent call from TWC we were told that their engineer of developing said that voiceover for IPhones hasn’t worked since the IOS 9.0.1 version.

Now you may think this is just an IPhone issue, but as of today since I had to switch to android for a while the TWCTV app guide portion is just like the IPhone. The guide feature does not work at all. I am still waiting to hear from TWC to see what they say about why it doesn’t work on the android, but from my experience with them regarding the IPhone things don’t look good.

Does Time Warner Cable care at all about their blind customers? There are so many of us complaining about this no longer working, but they still refuse to listen or work with blind customers to fix the problem. I could understand not being able to figure it out if the guide feature never worked and them being stumped, but TWC had it working before September 23, 2015 so why not try backtracking to see what is missing in the code or something?

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